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1. Purpose of this Agreement

This Service Agreement is made for the purpose of providing supports under the participant’s NDIS plan.

The Agreement is based on the principles of the NDIS, which aim to:

• Support the independence, inclusion and participation of people with disability.
• Enable people with disability to exercise choice and control in the pursuit of their goals and in the planning and delivery of their supports.

The participant/participant’s representative may choose to attach a copy of the NDIS plan to this Agreement. Where a copy is not provided, SAFC will work with the information made available to deliver supports effectively.

2. Schedule of Supports

SAFC agrees to provide the participant with supports as outlined in the attached Schedule of Supports, at the prices listed in line with the NDIS Pricing Arrangements and Price Limits.

• If the NDIA updates prices during the term of this Agreement, the updated prices will apply.
• Payment will reflect the actual service delivered (e.g. longer hours, cancellations within notice periods, unplanned supports).
• Additional expenses not funded by NDIS (e.g. entry fees, tickets, meals) are the responsibility of the participant/participant’s representative.

3. Provider Responsibilities (SAFC)

SAFC agrees to:

• Deliver supports as outlined in this Agreement, in consultation with the participant.
• Review the provision of supports at least every six months, or as required.
• Communicate openly and honestly, in a timely manner.
• Treat participants and families with courtesy and respect.
• Protect privacy and maintain confidentiality.
• Provide information on complaints, feedback, and cancellation policies.
• Comply with all relevant legislation, including the NDIS Act 2013, NDIS Rules, and the Australian Consumer Law.
• Keep accurate records of supports delivered.
• Issue regular invoices/statements in line with NDIS Terms of Business.

SAFC will not:

• Provide supports for people not identified in the participant’s plan.
• Transport other family members unless integral to the agreed service.
• Provide supports in staff members’ private homes.
• Provide services likely to cause harm to the participant or others.
• Transport participants who present a safety risk in staff-owned vehicles (alternate transport will be arranged where possible).

4. Participant / Representative Responsibilities

The participant/representative agrees to:

• Provide accurate and up-to-date information to support service delivery.
• Communicate preferences about how supports are delivered.
• Treat SAFC staff with courtesy and respect.
• Give as much notice as possible for cancellations (minimum 7 days).
• Inform SAFC immediately of changes to their NDIS plan (suspension, replacement, or end of eligibility).
• Pay for any additional expenses not covered by NDIS.
• Not solicit SAFC staff for private work outside the Agreement.
• Comply with SAFC’s policies and procedures.